Tom came to the furniture store in Tonbridge for a one week work experience learning about customer care whilst being a student studying carpentry at the Horizon Project. The work experience was individually tailored to Tom by the tutors at Horizon as Tom had expressed an interest in customer service and wanted a chance to improve his skills.
Tom says "I only joined the Horizon Project to improve my Maths and English skills, as I wanted to to back to college to study for a catering course. However, I enjoyed the support of Horizon so much that I stayed and achieved my City & Guilds Diploma in Construction as well as my Maths and English too."
Following his week with the furniture store, Tom made such a good impression with customers and staff members that they encouraged Tom to apply for a part time position in the store. After a tough interview process against some strong competition, Tom was offered the role and joined the team.
Tom is a real credit to the work of the YMCA and has a great personality - always smiling, helpful and has a real 'can do' attitude. He was often found rearranging the store to ensure that stock was displayed as well as possible, making it more and more appealing to potential buyers. After a couple of years working in the Retail team, Tom was ready for a new challenge. He is now a Learning Support Assistant at the Horizon Project, where he started out himself, as a trainee. He has a fantastic rapport with the current trainees and is a highly valued member of the team, on his continuing journey with YMCA West Kent.
Some of Tom's handiwork can be seen in this recent photo of the Tonbridge store:
Congratulations to Tom for all his hard work!